1. Introduction
2. What is an Order Management
3. How is it Important?
4. Key features of effective Order Management
– Automated Order Fulfillment
– Real-time Inventory Management
– Centralized Order Processing
– Proximity and Priority Allocation
– Omnichannel Processing
– Customization and Control
5. How Does the Order Management System Work?
– Picking
– Packing
– Logistics
6. Navigating the Challenges without an Order Management System
– Bulk Order Processing
– Inventory Visibility
– Omnichannel and Delays
7. Diverse Application of Order Management System
– E-commerce Retail
– Dark Stores
– B2B
– POS
8. How to Choose the Best Order Management System for Your Business?
9. Master Order Management for E-commerce Growth
10. FAQs

With the change in consumer behavior patterns, the e-commerce industry is experiencing a boom like never before. Its foundation and functioning lie in the flow of orders. If you are selling through more than one channel, this chain of orders will have many ends, and all the orders will flow to you at once. What if I told you that managing all these flows of orders from one point is possible? 

Selling seasons change throughout the year, and depending on the product type and industry, there are some peak times when orders are rushed. Since multiple steps and people are involved in fulfilling orders, the probability of human errors increases. Now, if the rush of online orders gets messed up, it fetches the wrong information, and everything ahead can mess up. In the end, the domino of blunders will start!

This brings us to two things: the centrality of orders and the automation of the order process. Every problem has a solution, and most of the problems are from the operations. Therefore, streamlining your operations is required for any business to grow and survive. Let’s explore this further and explore the path of smooth functioning, maximization, and growth.  

What is an Order Management System?

Let’s try to understand the value of an order in the e-commerce world. An order is an asset with an economic value for an e-commerce online retailer. Now, this asset can either bring you profit or have the potential to convert all your hard work into bane if it leaves a customer unsatisfied or your order is unfulfilled. It even has the potential to be converted into a loss if it gets damaged or becomes unsellable. While coming from multiple channels like stores, websites, or a marketplace, it also could get lost if managed manually. 

The possibilities are endless. It’s on you to decide how you manage your orders so that each receives a systematic kickstart and is successfully fulfilled. The question that must be coming to your mind is, what exactly is an Order Management System? Order management or Multichannel OMS refers to centrally organizing and sorting your order before the order lifecycle starts. It connects all your sales channels, provides you a central visibility to your inventory, and finally brings everything together to fulfill the order successfully. All of it is automated with a streamlined workflow. 

How Is It Important for Your Business?

Suppose you are standing at your front door, and the bell rings every minute. Each time, you must pick up an item, return it to the door, and hand it to the person. Sounds exhausting, right? This is precisely what happens in a warehouse during peak order times when the orders are coming from a multichannel system, and the order has to reach the customer as quickly as possible with everything being accurate and precise. 

The manual processing of orders exposes you to more than 50% of the error probability and a slower workflow. An order management solution diminishes the chances of any error and ensures the accuracy of all your orders. It fetches the right data, locks the right pickup and package, and allocates the best logistics partner. This accuracy also diminishes the occurrence of returns in your business, saving you all your profits. 

Secondly, let’s discuss the basic unit of processing any order: inventory. Suppose you are selling various product categories and numerous SKUs on your website, stores, and marketplaces. How will you keep your inventory in check? It’s next to impossible to function with a manual process for this. The challenges here are much more complex. Let’s understand this with an example.   

Presume you list Product A at ten different sales channels and have 100 units of the same product. What product will do better in which marketplace, and when? It is impossible to predict. That means there’s a chance that your inventory can get stuck or face under stockings. There’s no way to find out how you should distribute your inventory. Hence, a centralized system of showing the same number of your inventory on multiple channels and processing them on the basis of proximity will surely be a smart way. 

The order management system will sort out what you need to do, automate work centrally, and even let you customize your workflow with accuracy and efficiency. This one sounds like a deal, right? It will let you choose and set the logistics allocation rules. You will be able to get all the reports and data you want. Advanced technology will allow you to customize the documentation to your needs. From anything to everything, the system takes care of everything. 

Key Features of Effective Order Management

• Automated Order Fulfillment
• Real-Time Inventory Management
• Centralized Order Processing
• Proximity and Priority Allocation
• Omnichannel Order Processing
• Customization and Control

Lets deep dive into the details – 

1. Automated Order Fulfillment

When you have good order management in your system, you have the power of automation in your process. And you can easily unlock potential errors with the key of efficiency. An effective order management system runs efficiently during the picking, packing, and shipping stages.

When it comes to picking, automation is essential in helping you pick the right item in the right quantity within the right time frame. It organizes the orders so that you don’t need to repeat the process of visiting the same shelf repeatedly. You can pick it all in one go! 

It automatically provides information about the appropriate packing and allocates the shipping as you require, so you don’t need to repeat that process for each order. 

2. Real-Time Inventory Management

The sync of inventory and orders is the driving force in the e-commerce game. Imagine if your orders are sorted and organized, but you don’t have the required inventory to process them further, and order management again becomes dependent on manual work. 

Hence, the right choice of an effective order management system—a solution that communicates and keeps a check on your inventory and eases your work—should automatically hop your order if the particular inventory is available at another warehouse and inform you as soon as possible of any discrepancy related to your inventory. 

Other than this, central inventory visibility for all the selling touchpoints is one characteristic that makes the work easy and efficient. Hence, a smart seller would choose to manage it from one point!

3. Centralized Order Processing

As the name suggests, it is also an order management system’s most central and key feature. Because of this, even the other features can function efficiently. Centralized order processing means organizing, sorting, and managing orders in sync with inventory from one point. It brings everything from everywhere, all the selling touchpoints, to a single place. 

Now that your system has information about what it needs to do, it becomes easier to sort and distribute the workout among the concerned people. It allows you to customize your workflow and how you want to process it further. It provides a unified interface for you as a merchant, and you are all set to sell! 

4. Proximity and Priority Allocation

Have you heard of the term street smartness? Well, in India, this is the exact quality required to run any business. When it comes to e-commerce, the fastest ones to deliver are the ones who take the trophies home. So, ensuring you provide the fastest sometimes requires quickly taking charge of the action. To do this, you should have solutions like order management that are smart enough to follow your priority lists and operate automatically. 

For example, a particular logistic partner does not serve some areas in the South but works best in the pin codes in North regions. Your system should be able to select the best partner for deliveries in the South without requiring repeated input after initial setup. You don’t need to do this customization after telling your system just once. 

Talking about proximity, this principle is very important and ensures your e-commerce business efficiency. What exactly happens is that the orders are automatically sorted out from one central point and allocated to the warehouses from where they are closest to reaching your customers. In the case of omnichannel, the stores will operate under the same principle. Therefore, whether the orders come from marketplaces or websites, they will find their way according to proximity. 

Read in detail – Top Key Benefits of an E-commerce Order Management System

5. Omnichannel Order Processing

E-commerce today lays the groundwork for e-commerce tomorrow. E-commerce today is also about the omnichannel that requires you to unify and integrate all aspects of selling, from marketplaces to websites to stores.

These days, expectations have escalated to hyperlocal fulfillment. That means fulfilling rapid deliveries in limited geographical areas leveraging local warehouses. It is only possible when the inventory is tracked effectively and the interface functions smoothly. 

For instance, known brands like Chumbak or Lenskart all function on Omnichannel order processing, which makes them among the best at serving their customers. 

6. Customization and Control

Automation or a solution doesn’t mean you have to stay limited by what a solution has to provide. Instead, you can control and customize as you want. With a smart order management system, you can customize the documentation and bills and control the panels. Give limited access to other users and practice the conformity of your business on your own. 

style=”font-weight: 400;”>Get the invoices how you want, with the features you want to add or subtract. Lock all your data with security and safety. Keep the solution business-friendly, easy to use, and super easy to sell! 

How Does Order Management System Work?

Every order goes through these three different steps: 

1. Picking

When an order is received, the first thing to do is pick it up. This refers to the first step of the order flow when a picker goes to pick the product. For this, picklists are regularly made. An order management system allows you to customize the picklist according to your needs if you want to start picking according to the channel, priority, item, or location. 

Once you are ready with your picklist, you can choose the way you want. The automation of barcode reading ensures accuracy for you. Get a smart OMS with advanced picking workflows where fetching data is accurate, easy, and, most importantly, customizable. You can choose the picking basis and decide your workflow. For Instance, you want to process them based on channels, items, single and multiple products, or SLAs. 

These advancements even let you track your picker’s productivity and, accordingly, decide the distribution of the work if needed. It gives an unofficial check of what is going on and in how much time and how much it should be. 

Read in detail: What is Warehouse Order Picking?

2. Packing

The second step is packing. From label generation to the packing slip, everything serves its respective key role and is crucial for the whole process. 

The packing slip includes the required order details and all the information essential for packing the material, including the dimensions, the weight of the order, and what packaging will fit best and be durable enough to reach the customer safely.  

This stage generates the label, which helps allocate the logistics at the next step. This step also checks the quality of the packaging material and the product, ensuring quality services for your customers. 

Related read: Packing Process in Warehouse Operations

3. Logistics

The last stop of the process is the allocation of the shipping provider. You can set allocation rules; your system will work according to you once they are set. For instance, you can allocate a certain shipping provider for a particular geography. Or set a priority list for your logistics partners so that your order automatically hops in case the first provider is unavailable.

Yes, a good and seamless order management system will assign the shipping based on all these factors you want to consider. It ensures that the workflow is not stopped and that all orders are processed within the timeline. 

Challenges of an Order Management

In this expanding world of e-commerce, scalability rises day by day, giving you no time to process that scalability and the challenges are unavoidable as well as unpredictable. 

Hence, all you require is a solution that has the potential to absorb the scalability of the coming future efficiently without affecting the workflow or giving it a pause. Let’s explore some of the common challenges of e-commerce merchants.

1. Bulk Order Processing

No matter if you are selling B2B or B2C, the processing of multi-package ordering and bulk orders is much more complex than the usual ones. You need a unified system with good efficiency that can process bulk orders efficiently and effortlessly without any errors and discrepancies. There’s no need to process these orders manually; you can do it like the usual ones in a few clicks. 

2. Inventory Visibility

Will it be possible for you to keep track of the inventory after all the orders you process and how dramatic will it be in the case of the multi warehouses? If you hire people to do that for you, how much discrepancy in the digits can you face, and how many errors can you go through every other day? Sometimes, you might face challenges like needing more optimal inventory or out stockings. 

If all of it is visible to you at one central panel, how easy will it become? Central inventory visibility can resolve issues like overselling, stock-outs, and maintaining accurate stock levels. This feature will be synced with your order management system. 

3. Omnichannel and Delays

If you think you have to add something extra if you deal via omnichannel, then you are wrong. With a good order management system comes access extended to the services of Omnichannel. Your stores, online presence, everything can be engulfed in one single platform. This will eliminate your need to have a manual dependency on two different workflows online and offline. 

Secondly, coming to the delays. The time it takes for the decision-making to take place manually slows down the whole process of order processing, and the chaos it creates is a whole different set of work. Therefore, keep your system automated and process your orders efficiently with an advanced order management system. 

Diverse Application of Order Management System

Let’s see what are the different types of Order Management System the market of e-commerce has for you:

• Order Management for the E-commerce Retail- Functions for the warehouse and deals in B2B, B2C and D2C
• Order Management for Dark Stores- Functions for the orders placed online catering for the field of Quickcommerce
• B2B Seller Procurement- It functions on the transaction-based model. For this, the data is exchanged via an advanced order management system 
• OMS for Point of Selling- It helps in the functioning of the stores

How to Choose the Best Order Management System for Your Business?

Other than all the features and characteristics plus abilities that we discussed about the order management system, what else matters is what other factors should be considered when choosing a system for your business. 

1. Level of Support

Choosing the right software and making the right investment is not easy at all.  You would want software that works all the time for you and handles things like a trusted employee in your absence as well. 

Secondly, whenever there is a new feature added or a product gets upgraded, you should have access to direct support. Instead, a solution with a good support system and a dedicated team in the backend is what you should seek. 

2. Onboarding/ Training 

If you are one of those sellers with big warehouses, there’s a big possibility that you have to change your staff very frequently. This requires another hectic work to train new people. 

But the right easy-to-use solution along with a supportive onboarding team is like a golden factor that helps your business in the long run. You don’t have to worry about the productivity and efficiency of the workforce anymore. Just invest in the right technology! 

3. Compute Ecosystem 

After the fact that how will you operate and who will help you operate the software comes the question of ‘What are you going to operate.’ The integration of services is a very important part of any business. When you sell any product or service to your customers, they expect the product, good customer care, and good packaging, and all of it goes unsaid. 

Just like that you as a business owner and a B2B customer also should expect an integrated ecosystem with excellent abilities that will operate and handle everything from your warehouse to inventory and orders. So that the sync among all of them comes unsaid and you don’t have to keep the manual dependency anywhere in your workflow. 

Master Order Management for E-commerce Growth!

Let’s go back to the first statement of this blog about taking risks in the world of business. The answer to this question is, why take unnecessary risks when you can maximize your profits and let technology lift the heavy, chaotic part? Not only will it make things easier for you, but it will also diminish the possibility of headaches caused by human errors and manual dependency. 

Starting from the robust control over inventory, the full-bodied order management system is the backbone of the e-commerce business. Discover and explore the power of streamlined operations. Embrace what technology has for you and the growth of your business. Let your success story unfold in perfect, smooth operations.

Frequently Asked Questions

1. What is the average sync time for the orders? 

An advanced system’s average sync time for the order is 10 minutes, and for the inventory, it is 5-7 minutes. 

2. How will I manage my inventory with order management? 

You can easily manage your inventory with order management. By choosing a good solution it will automatically sync with your orders accurately. 

3. Will I be able to manage the returns and exchange?

Yes, you can manage your returns and exchanges with accurate automation and the right tracking. It will help the flow of returns and exchanges. 

4. Can I customize the workflow in OMS according to my business needs?

Yes, it is possible to customize your workflow. A good solution will allow you to customize everything from picklists to pack slips or invoices, labels, and stages of the process to fit your business needs.

Watch how Unicommerce’s Order Management System (OMS) helps in timely order fulfillment –

Related read:

• Why is Order Management System Important for E-commerce Business?
• Why do e-commerce businesses need a robust order management system?
• What is Omnichannel Order Management?
• What is Warehouse Management?
• What is Multichannel Selling?
• What is an Inventory Control System?
• What is Order Fulfillment?

The post What is Order Management – Importance, Key Features, Challenges & How Does It Work? appeared first on unicommerce.com.

Overview: Global Multichannel Order Management Market

The estimated valuation of the global multichannel order management market in 2022 stood at around USD 2.95 billion, and it is poised for a substantial growth trajectory with a projected compound annual growth rate (CAGR) of 11.6% from 2023 through 2030. 

The growing popularity of online shopping, coupled with the continuous expansion of the retail landscape, serves as the driving force behind this market’s upward trajectory. Notably, Forbes predicts that online transactions are on track to comprise approximately 20.8% of all retail transactions in 2023, marking a substantial surge in e-commerce revenues. 

Furthermore, as an increasing number of businesses embrace multichannel selling strategies to engage customers across diverse platforms, the demand has surged for efficient order management solutions capable of handling orders from multiple channels.

Also Read: Importance of Multichannel Selling

In simpler words, online businesses like yours need to use the best Online Order Management System! However, it all depends on prevailing order management trends in 2023. Over the last two years, companies have been affected by COVID-19 imposed restrictions. This has also affected online businesses’ activities worldwide. These effects are expected to continue in 2023. Hence, it is crucial to know and understand Order Management System Trends that affect the Order Management System (OMS) market.

What Factors will Fuel the Growth of the Order Management System (OMS) Market?

• Order management plays a pivotal role in shaping the customer experience, despite its placement on the backend of the modern commerce ecosystem. Today’s consumers demand swift access to real-time data, such as inventory availability, as they navigate the path to purchase.

• Presently, the retail and wholesale sectors account for a significant 70% of total spending on OMS solutions. This can be attributed to the rapid expansion of e-commerce on a global scale, spanning regions like the United States, Europe, Asia Pacific, and Latin America. This expansive growth is fueling the demand for OMS solutions within the retail and wholesale industries.

• Furthermore, the manufacturing industry is witnessing a growing appetite for OMS solutions, as more brands delve into direct-to-consumer channels. This strategic shift aims to maximize the value derived from direct customer engagement through owned brand touchpoints.

• The adoption of Software-as-a-Service (SaaS) delivery models for OMS systems is democratizing their accessibility, affordability, and ease of implementation for digital businesses. This approach empowers digital enterprises to concentrate on their core competencies, alleviating the need for extensive customization and enabling them to keep pace with the ever-accelerating demands of the modern customer landscape.

Top E-commerce Order Management System (OMS) Trends for E-commerce Businesses

1. Speedy distribution and e-commerce order fulfillment

While keeping tabs on delivery costs is essential for e-commerce businesses, the speed by which a product goes from ordered to delivered is critical. E-commerce businesses can use multichannel order management software to expedite order fulfillment on orders received from any sales channel. In 2023 an increased number of consumers are expected to opt for next-day delivery while shopping online. The order management software needs to secure the opportunity to fix the chances of repeat business in the future. Besides this, e-commerce businesses need to ensure that customers are not waiting longer than expected after placing the order. 

So online businesses need to ensure speedy order processing and distribution. The longer it takes to process and distribute an order, the longer it will take to reach its destination. This may result in a grievance by customers, resulting in potential loss of business. Accordingly, online companies need to streamline order management software’s order picking and packing process. It will both let them quickly check stocks across all warehouses and identify fulfillment centers closest to the customer. It all depends on how fast online order management software sends order information to a particular order fulfillment center to ensure the order is picked, packaged, and shipped to the buyer. Online businesses can hope this will satisfy a customer and give a repeat order. 

2. Multichannel customer support

In the post-COVID-19 recovery scenario in 2023, online businesses will continue to increase their interaction with customers across multiple sales channels through forms on their website, live chat, social media, and more. It empowers the sales team to provide better customer support using multichannel e-commerce management systems for online businesses. Be it online or offline. The support will have a consistent and positive impact on customers. Increased customer engagement will enable businesses to create a situation where customers, through their positive feedback, will help in the growth of the e-commerce business, and this trend is expected to continue till 2025.

3. Real-time data collection

Through real-time order tracking, sales team strategists of companies can view and collect all the data related to sales. They can track sales figures generated from every retail channel and stay updated about the rise or slump in sales. The Order Management System of e-commerce businesses must have the robustness to handle slumps or spikes in demand. Businesses can figure out the progress throughout an order’s lifecycle by collecting real-time data. In 2023 it is critical for e-commerce businesses that should there be a delay, OMS must display where the problem lies in real-time, giving online businesses time to figure out how to remedy it.

4. Changes in post-purchase expectations

Since the pandemic started and new variants emerged, the latest being Omicron, many more digital tools have been added to online businesses’ systems. A multichannel e-commerce management system is the way forward for businesses, as customers are still scared to step into brick-and-mortar stores. This trend will continue in 2022, as shops use various channels to reach out to customers. Online order management software in 2023 will evolve to blend and manage in-store and online sales by prioritizing seamless shopping experiences to build brand loyalty. 

Read How Businesses growing with Unicommerce – How a leading Consumer Electronics Brand Dispatched 170K+ orders per Month Seamlessly for its D2C Operations

5. Integrating with new marketplaces

Online brands/stores need to understand that online customers are mostly fickle-minded and rarely stick to one platform or marketplace. As online businesses transcend geographical boundaries, it is difficult to know and understand consumer behavior. In 2024, online stores are increasingly using e-commerce order management systems equipped with Artificial Intelligence (AI) and Machine Learning (ML) to correctly predict customers’ shopping habits. 

Based on knowledge gained, e-commerce businesses can venture into newer marketplaces and make them compatible with various platforms, offering products according to customers’ shopping habits. A robust order management system (OMS) can manage vast data generated from multiple platforms, enabling online businesses to do upselling and cross-selling across various online marketplaces.

6. Automating operational processes

Online businesses can better control their inventory flow across all sales channels by automating their order management and inventory data collection process. Automating the e-commerce order management system, online companies can better manage and track their orders when it first comes in, right through to picking, packing, and finally to shipment. It will allow them to manage orders in their warehouse locations and stores and across other third-party logistics (3PL) service providers. The use of online order management software in 2023 is set to increase manifold. 

Watch how Order Management System (OMS) helps in timely order fulfillment –

Using automated order management software, online businesses can collect and send relevant information to concerned departments and partners to ensure the order is executed quickly and out-of-stock situations are prevented. Order management system trends indicate that automation will be increasingly used to handle order returns in 2023. As distributors are updated in real-time, automating will help them smoothly manage peak season order processing and avoid disruptions like product out-of-stock due to the sheer volume of orders. Automating processes will help them track orders being placed across various channels and platforms that draw the most sales and smoothly control order flow and its completion.

Schedule a FREE demo with Unicommerce’s Order Management consultants.

Related Read:

• UniShip – Advanced Logistics Tracking Platform
• UniReco – Automated Reconciliation of Orders, Returns and Payments
• Key Challenges & Benefits of Marketplace Payment Reconciliation
• Benefits of Shipping Notifications
• Why is an Order Management System Important for Your E-commerce Business?
• Top Challenges of Order Management Systems in E-commerce
• Top Key Benefits of an E-commerce Order Management System
• 9 Best Inventory Management Techniques To Scale Your Business
• What is Inventory Management System?
• What is Warehouse Management System?
• Why Should You Deploy A Warehouse Management System
• The Challenges of Multichannel Inventory Management and How Can D2C Brands Overcome Them

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What is a Good E-commerce Order Management System?

A good e-commerce order management solution enables effective inventory management and indirectly reduces the liability of cancellation and returns for online shoppers. Millions can be saved in operational costs; billions can be added to the brand equity if the company has a compatible e-commerce order management platform.

However, there are some inherent challenges of real-time order management systems that every e-commerce company has to face. Overcome these challenges and build a sustainable e-commerce model by identifying and resolving these challenges.

Top Common Challenges of Order Management System

1. Data Gaps and Inconsistencies: As an e-commerce business scales and services multiple markets through multiple channels, millions of touchpoints become susceptible to data gaps and inconsistencies. Due to human errors and inconsistent logic, even a great e-commerce order management software may perform at a less-than-optimal level. Data gaps can lead to order cancellations, deficient order fulfillment, and diminished customer experience. Utilizing analytics can help identify and address these gaps, leading to improved performance and customer satisfaction.

2. Syncing Inefficiencies: If bi-directional syncing of data is not done properly, users accessing the order management system from multiple locations can struggle with communication gaps. Information related to product inventory, pricing, discounting, etc., may not be recorded accurately. Slow or erroneous syncing of data can also cause shipping and ordering mistakes, harming operational costs. Having a good technology foundation for bi-directional syncing is crucial to avoid these inefficiencies.

3. Insufficient or Redundant Features: Every order management system comes with a set of best practices to handle the entire order generation and fulfillment process. If all the required features are not part of a single platform, the best way is to integrate external tools or software plugins from online retailers. At the same time, redundant features may cost the company and complicate the order management process unnecessarily without adding any value.

4. Difficulties with Bulk and Multi-Package Orders: Whether the e-commerce business model is B2B or B2C, bulk ordering and multi-package ordering are essential to business growth. However, bulk or multi-package orders are often complex and take special care to fulfill. When order management systems don’t factor this into their features, the company is forced to handle the process manually, which can lead to challenges with refund policies.

5. Limited Customizability: An e-commerce order management solution is typically selected for the standardization and consistency it brings to operations, supply chain, and logistics in the retail business. That is what builds the foundation of quality service. However, companies may often wish to customize their order management system based on the business model and customer expectations, posing a big challenge as most e-commerce order management platforms offer no-to-low customizability.

6. Incomplete Integration with External Tools: The omnichannel approach is no longer a prerogative for e-commerce online stores. Instead, it has become inevitable, meaning that as the business expands its presence across different channels and platforms, the existing order management system may have to integrate with external tools. Incomplete integration or incompatibility at this stage can negatively impact the omnichannel experience for customers and the company.

7. Poor Service and Support: In addition to software or platform-specific challenges, an order management system can also pose trouble when the backend service and support are not up to the mark. While some e-commerce order management software solutions are user-friendly, others may need assistance from the team of that particular service provider, especially when deployed at the enterprise level and integrated with other existing CRM and ERP modules. If the team behind the software is not prepared to provide the needed tech support, the solution can soon become the problem, affecting the profitability of the business.

Read how Businesses are growing with Unicommerce – How Urban Company Achieved 8X Growth in 27 Months with Unicommerce’s Warehouse Management Solution!

Finding the Right E-commerce Order Management Software

These challenges come with high expectations and at a great business cost, and it is necessary to strategize against them while selecting an e-commerce order management software that can help you maintain a strong online presence for your e-commerce business.

To find a robust e-commerce order management solution that best suits your business needs, look for the following features:

• Customized Reports and Dashboards: All inventory-related information should be accurately captured, cataloged, synced, and shared. The OMS should generate comprehensive reports with deep insights into your order operations.
• Partner Integrations: The OMS should facilitate seamless integration across global marketplaces, cards, shipping providers, POS, and ERP. There should be minimal delays and zero information loss.
• Centralized View of Order Operations: The OMS should allow increased visibility for the entire supply chain and make information view possible from a centralized point.
• Customer Centricity and Service Excellence: The OMS must provide extensive customer service and support to facilitate enterprise-wide adoption, usage, maintenance, and regular upgrades.

Read how online businesses are growing with Unicommerce – How Unicommerce’s Order and Warehouse Management System Enabled MPL Sports to Attain 90%+ Fulfillment Rate?

Watch how Order Management System (OMS) helps in timely order fulfillment –

Final Thoughts

In conclusion, if these challenges of order management systems are prevalent in the existing platform, strategic measures must be taken to overcome them. While smart integration and process automation should be explored for existing order management systems, a new platform must be considered if the challenges persist. The end goal should be finding the right technology solution that ensures seamless order fulfillment, cost optimization, and zero process failures.

Schedule a FREE demo with Unicommerce’s Order Management consultants.

Explore our platforms:

• Advanced Logistics Tracking and Returns Management Platform
• Automate Reconciliation of Orders, Returns and Payments

Related read:

• How does order management work: Order Management Process
• Process, Features, Benefits for Warehouse Management System (WMS)
• Omnichannel Retail Challenges & Solutions in India
• FMCG Industry Challenges & Solutions in India
• Healthcare Industry Challenges & Solutions in India
• Multichannel Order Management System Trends
• Why is an Order Management System Important for Your E-commerce Business?
• Best Inventory Management Techniques To Scale Your Business
• Why Should You Deploy A Warehouse Management System?

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