• Robust Integrations: – Yoga Bar wanted to amplify their presence on small marketplaces. They were able to achieve this by using our robust e-commerce API Integrations. Not only were they able to capture the precise order details but also adjusted their inventory in real time. As a result, they experienced remarkable sales order growth rates in recent months with the utmost efficiency. This, as a practice, has successfully solidified their position in the competitive market.
• Short Closing at Gate Pass: – Yoga Bar was facing a regular discrepancy due to the damage of the inventory from the parent warehouse to the child warehouse. According to the documentation, there were no means of keeping the record for these incidents which led to mentioning it as pending.
  The damaged inventory was only recorded under the accepted number of the products which hiked the amount of discrepancies in the inventory and became a regular problem. Therefore, the reconciliation in records was provided. This was done by providing an option to mark that inventory under ‘lost in transit’. It reduced these regular instances, as it was reviewed monthly, keeping track and decreasing the records of regular inventory damages.

• Expiry Management Through Tolerance: – The most crucial part of FMCG brands like Yoga Bar is countered by setting a tolerance level. For instance, if the shelf life is set to 120 days, then the tolerance would be set to 100 days so that it would not be processed further for sale. Additionally, this was done at the SKU levels.
  Secondly, customization to the reports was provided by adding a column to the shelf life reports that mentioned the manufacturing details which helped with better inventory management by the shelf lives of the products.
• Customization in the Documentation: – Unicommerce provided several customizations in the documents according to Yoga Bar’ needs:

  – To enhance operational efficiency, Yoga Bar wanted to assist their pickers by image-assisted sorting in the item master aiding them both in multi-picking and precise product selection.

  – Other than that, for their gate passes, they wanted to specify the EAN number to mention the SKUs for smoother operational flow.

  – Additionally, for the practice of cycle count which is done on the item level, Yoga Bar wanted to practice that on the SKU level. This customization was done for them which helped in making the cycle counts more efficient and reduced the probability of human error.

• With the powered solutions altered particularly for the brand, Yoga Bar has been able to improve its inventory reconciliation process which was needed because of the spillage. Even with the catalog growth of 160% , Yoga Bar can maintain a smooth workflow along with effective optimization of the inventory.
• Yoga Bar has achieved an excellent order fulfillment rate of 99.99%+ which indicates the regular meeting of the customer’s expectations which also made it possible to deal in four additional sales channels than before. They were previously dealing with Ajio, Amazon, Flipkart, Myntra, Nykaa, Nykaa Fashion, and Shopify. Later they expanded their sales to CRED, Custom, and JIO mart.
• This not only stops here, but they have achieved an exceptional 16X growth in sales order rate. Overall, the positive impact of the partnership between Yoga Bar and Unicommerce is the perfect example of scaling the business with the help of the right solutions catered in the right way. With this, Yoga Bar has positioned itself as a leading brand in the industry, gaining the trust and loyalty of customers.

Impact Highlights

• 99.99%+ Order Fulfillment Rate
• 16X Growth in Sale Orders in 19 Months
• 160% Growth in Catalog Size
• 1.9 Lakh+ Live Inventory Count
• Expansion in Sales Channels from 7 to 11

• Efficient Order Labeling for Time-Sensitive Deliveries: – In response to OZiva’s need for a more streamlined order labeling system for Same Day Delivery (SDD) and Next Day Delivery (NDD), Unicommerce introduced a tailored solution. A custom field in the order processing system was implemented to clearly identify SDD and NDD orders from the point of creation. This implementation significantly expedited the order fulfillment process, ensuring that time-sensitive deliveries receive the attention they deserve.
• Adaptive Traceability Solutions Across Warehousing Network: – Unicommerce implemented a range of traceability solutions tailored to OZiva’s diverse product inventory. This adaptive approach is evident in the unique needs of different categories within OZiva’s six facilities. Four facilities prioritize item-level traceability, ensuring tracking of individual products, especially vital for items requiring detailed monitoring.
  Moreover, one facility focuses on SKU-level traceability with batching considerations, providing a comprehensive oversight of products at the SKU level. During the inwarding of inventory and GRN stages, the batch attribute captures expiry details, emphasizing precision in monitoring and aligning with OZiva’s quality control standards.
  Also, one facility is marked at “none traceability,” where no specific traceability requirements are mandated. This flexible strategy ensures efficiency and compliance, reflecting Unicommerce’s commitment to meeting the diverse needs of OZiva’s warehousing network.
• Efficient Shelf Organization for Seamless Warehouse Operations: – To address the complexities of organizing and optimizing OZiva’s extensive SKU inventory, Unicommerce introduced the shelf management feature. The system accommodates the diverse range of OZiva’s products, ensuring that each item is readily accessible and strategically positioned for operational efficiency.
  This comprehensive shelf management solution not only considers the physical placement of products but also integrates with the order allocation system, contributing to a seamless and timely fulfillment experience.
• Optimized Order Allocation Through Customized Script: – Unicommerce enhanced order allocation for OZiva through the creation of the “OZiva Facility Allocation Script.” This script optimizes order routing by considering proximity and real-time inventory availability.
  Ultimately, this approach centers around ensuring customer satisfaction. By optimizing order allocation, Unicommerce’s customized script contributes to a seamless and timely fulfillment experience, aligning with OZiva’s commitment to delivering quality service to its customers.

• OZiva now boasts an exceptional 99.99%+ order fulfillment rate, ensuring that customer expectations are not only met but consistently surpassed, fostering a reputation for reliable and timely service.
• The strategic partnership with Unicommerce has fueled a substantial surge in sales orders, reflecting a growth of over 137% in just 3 years.
• OZiva’s presence has expanded from managing sales on six channels to a diversified portfolio of twelve sales platforms. This broadened reach allowed OZiva to connect with new customer segments and explore emerging markets.
• OZiva now manages a live inventory of over 1 million units, showcasing a robust system for tracking and managing product availability.
• The brand’s product catalog has witnessed an extraordinary growth of 519%, showcasing the brand’s commitment to offering an extensive range of clean and plant-based products to cater to diverse customer needs.

The synergy between OZiva and Unicommerce has not only addressed specific operational challenges but has propelled the brand to new heights of efficiency, growth, and customer satisfaction in the competitive nutraceutical market.

Impact Highlights

• 99.99%+ Order Fulfillment Rate
• 137%+ Sale Order Growth in 3 Years
• Expansion in Sales Channels from 6 to 12
• 1 Mn+ Live Inventory Count
• 19% Increase in Catalog Size

• Seamless Order Processing and Inventory Mapping: – Giny & Jony is successfully integrated with 9 different marketplaces, including Ajio Omni, Amazon Easyship, Cloudtail, Firstcry, Flipkart, Myntra, Nykaa Fashion, Tatacliq and its custom Shopify website. Unicommerce provided the brand with unparalleled flexibility by offering a robust Order Management System Solution. We also facilitated smooth order processing for the brand by offering plug-and-play e-commerce integration with various marketplaces.
  Previously, the brand’s system faced frequent disruptions in the marketplace connectors, leading to a decrease in order fulfillment. To address this issue, our dedicated team at Unicommerce quickly reconfigured the broken connectors (APIs). This prompt action provided the brand with excellent stability in processing orders and significantly reduced the occurrence of errors.
• Coherent SKU Management: – Unicommerce simplified SKU management for Gini & Jony through the implementation of the Unique Serialization feature. By assigning each individual item a separate SKU, the brand was easily able to segregate items, which resulted in efficient order allocation. This approach proved invaluable, especially when dealing with bulk orders from multiple marketplaces. In just one click, the brand can generate a comprehensive picklist for all their orders, streamlining the entire order processing workflow.
  The SKU management was further simplified with an import feature that allowed Gini & Jony to upload bulk inventory through Excel. This feature also offered additional capabilities such as adding, removing, transferring, and replacing inventory, eliminating the need for manual efforts throughout the process. With the help of this inventory import functionality, the brand can effectively manage its inventory at the SKU level. Notably, Gini & Jony currently manages an impressive 180K Live Catalog Count seamlessly with the support of Unicommerce.
• Integration with Logic ERP: – Unicommerce successfully addressed one of the brand’s most significant challenges by providing a comprehensive solution for managing Giny & Jony sales orders, taxation, and more. In a remarkably short period of time, Unicommerce facilitated the seamless integration of Giny & Jony’s operations with Logic ERP through a plug-and-play approach.
  With the integration of Logic ERP, Giny & Jony experienced a significant improvement in managing returns. The synchronized data between the online platform and Logic ERP provided real-time visibility and control over their inventory, sales, returns, and overall operations.
• Interactive Dashboard and Accurate Reporting: – Unicommerce further facilitated Giny & Jony’s operations by delivering an advanced interactive dashboard that consolidates crucial data such as sales, orders, demand, and customer behavior, all within a unified platform.
  By providing comprehensive reports, including inventory status, sales orders, and shipment errors, Unicommerce empowered the brand to identify delivery failures, pinpoint the exact channel where issues arose, assess the number of pending orders, and determine the root causes of errors.
  This invaluable information enabled Giny & Jony to optimize their turnaround time (TAT) and eliminate the challenges associated with under or over-stocking, ultimately enhancing their overall efficiency.

Impact Highlights

• 99.99% Order Fulfillment Rate
• 2X Sales Order Growth
• 180K+ Live Catalog Count
• 160K+ Live Inventory Count
• Maintained 19 Hours Average O2S Time

• Agile order management: – Unicommerce’s Order Management System (OMS) provided the brand with SKU-level traceability, which not only organized the outbound processes at the warehouse level but also empowered them to dispatch orders without compromising the quality. Furthermore, Unicommerce offered the brand various custom features to capture the order details, including discount allocation criteria, shipping charges, and more. With the seamless order management solution integrated, the brand is now managing 275k+ Live Inventory Count.
• Customized invoice: – REDTAG wanted to generate its invoices in the Arabic language as per Govt regulations. With Unicommerce on board, the brand was able to achieve it while including some additional fields in the invoice.

• Seamless picklist management: – One of the advantages of picklist management is that the picker doesn’t have to go to the same shelf and take identical round trips to fetch the products. To save wastage of time and resources, Unicommerce enabled the brand with a picklist management feature to solve the following two use-cases.
  1. When there is a partial cancellation of the order, inventory needs to be added back to the warehouse.
  2. To process partial orders and create a new picklist for the items that haven’t been unscanned yet.
• Robust Integrations: – Unicommerce enabled the brand with different integrations. While Unicommerce’s APIs easily supported their existing integrations, such as Warehouse and Returns Management (Infor) and ERP Integration (Oracle), it also provided them with multiple logistics partners and Website integration (Shopify).

• Managing “pick from store/click & collect”
• Creating invoices in Arabic
• Centralizing order processing and stock management
• Enabling APIs for integration with REDTAG’s current Warehouse Management System (WMS) and Returns Management solution
• Streamlining inventory across 4 warehouses

Moreover, Unicommerce also enabled the brand with ERP Integration (Oracle) to carry out enterprise processes without any hassles. Talking about the logistics integrations, Unicommerce enabled the brand with multiple integrations.

Results
The leading fashion and home brand, REDTAG, managed to mark extensive growth in various aspects of operations, management, and ultimately ROI. Here are some numbers to prove this!

• 275,117+ Live Inventory Count
• 6.8X SOI Growth
• 7.3X GMV Growth
• 4 Warehouses with Streamlined Inventory
• Enabled Seamless Logistics and ERP Integration (Oracle)

• Unified Platform for Effortless Order Management – Nua’s rapid expansion in the e-commerce sector brought along the dual demands of catering to both businesses (B2B) and end consumers (B2C). Therefore, Unicommerce introduced a unified order management platform where Nua could view, manage, and analyze both B2B and B2C orders in real time.
  This centralized system eliminated the need to juggle between different systems, ensuring a smoother operational flow. Our system enabled the brand to manage huge order volumes, especially for B2B deals. Simply put, no matter how large an order, Unicommerce ensured it was processed smoothly to facilitate on-time deliveries and maintain Nua’s strong reputation.
• Efficient SKU Management at Batch Level – Nua’s extensive product catalog, with 211 SKUs, benefited from Unicommerce’s advanced product bundling features. Whether it was creating comprehensive period kits or combining regular SKUs with added freebies, such as their “hygiene care combo,” Unicommerce made bundling a breeze.
  Moreover, Unicommerce addressed the critical issue of expiry management. The system automatically allocates items from SKU batches based on the “first in, first out” principle, reducing the risk of outdated products in the warehouse. Going beyond the basic FIFO, our system also empowers the warehouse team to select batches for processing based on their needs, ensuring flexibility and precision in inventory management.

• Strategic Order Allocation and Seamless Routing – Unicommerce’s approach to strategic order allocation and routing was instrumental in addressing Nua’s complex operational needs. Our system designed these custom allocation rules to ensure that orders were intelligently directed to the nearest facility.
  The system developed 30+ tailored allocation rules, taking into account various factors such as geographic proximity, product type, and more. For instance, when a customer places an order, the system intelligently assesses the destination, the available inventory across facilities, and the product-specific requirements. If a customer ordered acne heat patches, the custom allocation rule would ensure that the order was seamlessly routed to the Hyderabad facility.
  By ensuring that products reached their destinations efficiently and swiftly, Nua not only reduced delivery times but also minimized shipping costs, ultimately contributing to an enhanced customer experience.
• Robust Customized Reporting – Recognizing the role of reporting, Unicommerce provided customized reporting capabilities to the brand, including the integration of Tally reports that facilitated seamless data import into Nua’s ERP system. These reports were thoughtfully configured to showcase specific elements that were important for Nua’s decision-making process.
  Moreover, Unicommerce incorporated real-time courier status updates within the reports, enabling the brand to effectively track lost shipments and promptly address any associated issues. This comprehensive approach to reporting empowered Nua with actionable data, enhancing their ability to make informed decisions.
• Precision-Driven Invoice Template – When customers chose a variety of menstrual pad types, such as heavy, light, or medium flow, all within a single package, it appeared as a single pack to the customers. However, from the brand’s perspective, these were distinct SKUs (Stock Keeping Units) combined within a single order. Generating an invoice for such mixed SKUs was challenging. To resolve this, Unicommerce implemented a customized invoice template solution.
  This specialized invoice template not only listed the products sold but also provided a detailed breakdown of internal packaging materials – CFC (internal packaging material). It also showcased the types of packaging materials used and their respective quantities. This customization enabled Nua’s team to quickly identify and use the appropriate materials during the packing process.
• Seamless Custom Integration with Magento – Unicommerce recognized that Nua’s unique order processing required a specialized solution for integration with their Magento e-commerce platform. Instead of a generic integration, Unicommerce crafted a custom e-commerce integration tailored to Nua’s specific needs.
  The key differentiator in this custom Magento integration was the data flow process. Rather than a typical synchronization where data is periodically exchanged between systems, Nua’s operations required a real-time and seamless flow of data. This customized integration allowed Nua to push orders to Unicommerce through APIs in real-time, ensuring that there was no delay in order processing.
• Custom Field Incorporation for Enhanced Flexibility – To provide Nua with enhanced flexibility, Unicommerce incorporated custom fields into the system. These custom fields served various purposes, adding versatility to Nua’s order processing:
  1. Subscriber Customer Plan Details: For Nua’s subscriber customers who were part of specific plans, Unicommerce created custom fields to capture plan details. This allowed Nua to manage subscriber orders precisely, ensuring that each subscriber received their intended products and services as part of their plan.
  2. Custom Field for Special Requests:Unicommerce added a custom field at the order level to facilitate special requests from customers. This feature enabled customers to communicate specific instructions or requests related to their orders, enhancing their overall experience and allowing Nua to provide personalized service.

Nua witnessed a remarkable transformation in its operations and business outcomes through its collaboration with Unicommerce.

• Unicommerce helped Nua achieve a staggering 99.99%+ order fulfillment rate, ensuring customers received their products promptly and as expected.
• In just 21 months, the brand experienced a remarkable 120%+ growth in order volumes, and our robust system seamlessly managed this growth.
• Unicommerce’s solutions allowed Nua to efficiently manage an extensive product catalog, which expanded by an impressive 330%, growing from 48 to 211 SKUs.
• The ability to monitor and manage a live inventory of more than 2.6 million items significantly contributed to enhanced operational efficiency for the brand.
• Nua expanded its sales channels from 4 to 5, now encompassing platforms like Flipkart, Meesho, Pharmeasy, JioMart, and its own D2C website.
• The introduction of 3 new warehouses, from 1 to 4, strategically improved the brand’s logistics capabilities, while the average order-to-ship time was reduced to 24 hours, ensuring swift order processing and timely deliveries.
• This reduction in dispatch time also led to a substantial decrease in the Service Level Agreement (SLA) from 8.92% to an impressive 4.28%, further enhancing the brand’s commitment to customer satisfaction.

Nua’s partnership with Unicommerce has not only enabled them to overcome significant operational challenges but has also positioned them for continued growth in the menstrual care industry.

• Customized Login for Sellers – To handle the different needs of businesses with various users, Unicommerce implemented customized login roles specifically tailored to each user’s requirement. This feature provides a detailed and tailored experience for each individual seller associated with RSA Global, enhancing their overall efficiency and productivity. Sellers are provided with personalized access to the platform, allowing them to securely log in and access relevant information and tools based on their specific needs.
  This tailored approach ensures that sellers can efficiently manage their own operations while maintaining data privacy and security. Data security is a top priority, and the customized login ensures that each seller can access only their own data and information. This safeguards the privacy of every seller and prevents unauthorized access to sensitive business data.
• Proper Support and Training for Team – Unicommerce goes beyond just implementing technology solutions; we provide extensive support and training to ensure seamless adoption and use of the WMS and Order Management System solutions. We offered comprehensive on-site training to the team of RSA Global, equipping them with the necessary knowledge and skills to effectively use the platform and support sellers.
  Moreover, we extended our support and training to RSA Global’s national and international clients. We provide technical assistance and guidance on how to use these robust solutions. This proactive approach demonstrates Unicommerce’s commitment to assisting businesses at every step, ensuring that they can maximize the benefits of the platform.

• Optimized Warehouse Layout and Shelf Management – To enhance picking efficiency, we conducted a thorough analysis of RSA Global’s existing warehouse infrastructure, layout, and processes. We collaborated closely with RSA Global’s team to understand their business goals, operational workflows, and future growth plans. Based on these insights, we devised a strategic warehouse mapping plan to optimize space utilization, streamline workflows, and enhance overall efficiency.
  Unicommerce implemented priority-based picking methodologies. By assigning priority levels to different orders based on factors such as delivery urgency or order size, we optimized the picking sequence to ensure the timely fulfillment of high-priority orders. The warehouse mapping plan also focussed on the concept of ‘one shelf to one client.’ By assigning dedicated shelves to specific clients, RSA Global was able to minimize the risk of inventory mix-ups and optimize order accuracy.
• Seamless Marketplace Integrations – To gain access to widely-used e-commerce marketplaces, RSA Global opted for Unicommerce as the central solution for its order management. Unicommerce seamlessly facilitated RSA’s integration with Amazon, Noon, and Custom Website (WooCommerce). These integrations allowed for real-time data synchronization, ensuring that inventory levels and order statuses were efficiently managed across different marketplaces.
  With Unicommerce at the core of its strategy, RSA Global gained access to these marketplaces while ensuring efficient order processing and adaptability to future marketplace changes.
• Streamlined Batching – The logistics solutions provider needed to capture specific information against their GRN, such as BOE (Bill of Exchange) and COO (Country of Origin), in their warehouses located at airports. To address this requirement, Unicommerce provided the addition of batch attributes.
  These attributes allowed RSA Global’s warehouses to efficiently capture and store the necessary data associated with each batch of products. This information played a vital role in tracking product origins and facilitating smooth customs processes.
  Furthermore, our system ensured that the batch attributes were seamlessly integrated into RSA Global’s sales order report. This integration enabled comprehensive visibility of batch-specific information for each sales order. It empowered the brand to provide accurate and detailed reports to their clients, enhancing transparency and facilitating efficient order management.
• Batch Lot Inventory Management Made Easy with Extended Handheld Support – Previously, handheld devices at RSA Global were limited to picking and putaway functions for SKU serialized inventory. However, with recent improvements, Unicommerce extended handheld support to include batch lot inventory.
  This enhancement enabled warehouse staff to efficiently perform picking and putaway operations for batch lot inventory using handheld devices. The extended handheld support also brought additional benefits to the overall warehouse management system. It reduced the dependency on manual data entry, minimizing the risk of human errors and improving data accuracy.

RSA Global needed a system that could streamline its business operations and improve overall efficiency. That’s when they decided to start using Unicommerce as their technology provider. The brand is gradually shifting its operations to the Unicommerce platform and is currently managing 10+ businesses with our assistance.

The implementation of Unicommerce’s solutions has had a significant impact on RSA Global’s business, as evidenced by the following statistics:

• Unicommerce’s robust offerings and support streamlined RSA Global’s logistics and warehousing operations, resulting in a high order fulfillment rate of 99.99%+.
• Witnessed an impressive growth of 1559% in SKU (Stock Keeping Unit) count in just 9 months, demonstrating their ability to handle and manage a significantly more extensive product range for their clients.
• RSA Global also experienced an exceptional growth rate of over 1022% in sales order items in just a short period of 9 months, reflecting the increased demand and success of its e-commerce logistics solutions.
• Expanded their sales channels from 2 to 3, indicating their ability to reach a wider customer base and tap into new market opportunities.

• Wide Spectrum to Scale Business – Unicommerce introduced its omnichannel solution to map inventory from multiple locations to various marketplaces. On implementing the solution, it was easy for Neeman’s to push inventory and process orders. To let a business stay informed and clear, Unicommerce assigns a separate team dedicated during the high sales period so that the brand can monitor the operations without room for errors. This makes the entire process transparent and agile, resolving the biggest pain point for the brand.
• Smart Inventory Management by Unique Serialization – By leveraging Unicommerce’s item-level traceability/unique serialization feature, every product (each SKU) is assigned a unique code, marking each one as a separate entity. This made the eco-friendly shoe brand map their inventory with ease, helping them save time in product picking and conveniently manage the inventory of more than 984 SKUs on more than 10 sales channels (Amazon, Flipkart, Myntra, Nykaa Fashion, Myntra PPMP, Ebay US, Tata Cliq, Ajio and Shopify – D2C website of Neemans)

• Easy Picklist Generation – Unicommerce brought in smooth picklist generation as well as ease of invoicing for the brand through a centralized management dashboard in the application installed on their handheld device. The app provided quick information on the product availability and the exact location/shelf the product is placed in; this made the manual process less time-consuming and extremely convenient for managing picking from the warehouses.
• Barcode Customization – The brand needed to print barcodes in bulk ahead of the GRN process and the GRN item report. Unicommerce made it simple for them to print barcodes ahead of time and begin labeling once the products arrived via customizing the process. This made the process less time-consuming and more streamlined as they were able to do super-quick invoicing and labeling with the help of handheld devices integrated with the solution provided by Unicommerce.
• Reporting – Enabling accurate reports and dashboards, the brand was able to retrieve item barcode reports where they can have the purchase codes along with the items in the barcode report. To make it more precise, Unicommerce created a new column in the barcode report to add which items are registered against which purchase or vendor code; this, in turn, helps the brand map the vendors against the purchase codes. With the help of real-time inventory reports, the exemplary brand was able to be in sync with its inventory updates and have the order fulfilled on time.
• Multiple Integrations – As the technology-enabled brand needed various marketplace integrations, including Amazon, Flex, Flipkart, Shopify, etc., Unicommerce helped the brand integrate its inventory and manage orders across all the required marketplaces smoothly. 11+ shipping providers were integrated based on the allocation rule, where the brand sets a priority order as to which order should be sent via which shipping provider according to their serviceability in the region
• Seamless Multiple Store Management – Utilizing Unicommerce’s omnichannel solution, the brand efficiently handled numerous exclusive brand outlets, websites, and online marketplaces, all from a centralized dashboard. Neeman’s successfully capitalized on the solution’s capabilities, including the endless aisle feature, enabling customers to seamlessly purchase products online and return them offline or purchase offline and return online.

Growing exponentially, Neeman’s is a highly scalable brand integrated with 11+ shipping providers, catering to the maximum pin codes in the serviceability region. The innovative footwear brand was able to achieve exponential growth with a whopping 148% rise in sales orders, which was seamlessly managed using our Omnichannel solution.

With Unicommerce’s robust inventory management solution, the brand achieved smooth inventory to marketplace mapping, resulting in a 100% order fulfillment rate. As the brand was facing difficulties in inventory and order sync during the high-selling period, Unicommerce provided a dedicated team of professionals to closely monitor the operations and make sure that the brand did not face any sync issues.

With better inventory management, Neeman’s Footwear brand was able to

• Catalog size increased from 984 SKUs to 2,604 SKUs
• Currently operating from 16 facilities, which were 3 previously.
• On receiving barcodes prior to the GRN process, the brand was able to decrease the time consumption in the process, lowering the average order-to-ship time to 29.7 hours
• 1,132,320 Live Inventory Count
• 2,604 Live Catalog Count
• Seamlessly Managing 148% Growth in Sale Orders

• Customized API Solution – With a large customer base and multiple brands to manage, the company faced the challenge of managing inventory and fulfilling orders on time. To overcome this challenge, Unicommerce offered a customized API solution integrated with Odoo, a US-based ERP software.
  The customized e-commerce integration allowed Odoo to consume Unicommerce’s API, pulling inventory data on a daily basis. Whenever the inventory levels fell below a certain threshold, Odoo would automatically generate a purchase order, which is then processed by WOW Skin Science.
  Once approved, the goods were received through GRN and added to the stock, ensuring inventory levels were always optimal, avoiding stockouts and overstocking. This created a positive impact on the customer experience by guaranteeing products are always available and orders can be fulfilled promptly.
• Virtual Warehouse for Resolving Unfulfillable Orders – WOW Skin Science faced a dilemma – they wanted to accept all orders that came their way but struggled to fulfill them when inventory was unavailable. The brand knew that declining orders would hurt customer satisfaction and sales. They needed a solution, and that’s when they turned to Unicommerce and created a virtual warehouse for unfulfillable orders.

  This buffer zone enabled WOW Skin Science to efficiently manage the influx of orders, even when inventory was unavailable. With the help of Uniware, the brand implemented a new script that ran every four hours and automatically sent unfulfillable orders to facilities with the available inventory. This ensured that orders were always rerouted to the best possible location for timely fulfillment.

• Eliminating GST Overpayments on BOGO Products – GST overpayments can be a major financial burden for any company, and WOW Skin Science was no exception. Their BOGO scheme led to an unexpected challenge when they charged GST on the MRP of both products, even though one had zero value. This issue had a significant impact on the company’s profit margins, and it became essential to find a solution.

  Unicommerce rose to the challenge and created a customized invoice that charged GST on only one of the products – the one with an MRP – while excluding the one with zero MRP. This helped to eliminate overpayments but also reduced the tax burden on the company.

• Combating Fraudulent Returns – Unicommerce came up with a creative solution to tackle the challenge of fraudulent returns causing financial losses to WOW Skin Science. By enabling the brand to generate invoices that divided the total amount of the BOGO scheme by the number of products, Unicommerce ensured that wardrobing would not go unnoticed.

  In simpler terms, if the BOGO offer was for two products priced at Rs. 2,000 each, the total invoice amount would be Rs. 2,000 (BOGO). Divining Rs. 2,000 by two would result in Rs. 1,000 to be paid for each product. However, the invoice was created with zero value for the second product, which would act as a deterrent to wardrobing.

  By requiring customers to pay for both products, even if they receive the free product first, the company can still generate revenue and minimize losses in the event of partial cancellation or return. This approach not only helped WOW Skin Science in covering the cost of the free product but also ensured that the company didn’t end up losing money on shipping and handling expenses.

After joining forces with Unicommerce, WOW Skin Science has soared to new heights of success, achieving an order fulfillment rate that would make even the most ambitious entrepreneur swoon. Their sales channels have expanded tenfold, thanks to the robust inventory management system provided by Unicommerce.

With over 8 lakh products in live inventory, WOW Skin Science has achieved an awe-inspiring order growth rate of 112% in just seven months. However, the real magic lies in Unicommerce’s simple yet powerful tech infrastructure.

With it, WOW Skin Science increased its catalog size by 141% and handled a live catalog count of 2K+ products. This has led to remarkable improvements in operational metrics, with an average order-to-ship time of just 26.8 hours over the 7-month period.

Unicommerce has provided WOW Skin Science with solutions like customized API, a virtual warehouse for unfulfillable orders, and even eliminated GST overpayments. With such incredible support, the company has been able to combat fraudulent returns and streamline its operations, leading to unprecedented growth and an ever-expanding customer base.

• Superior Inventory Management with Shelf Creation – Unicommerce introduced Supertails to a groundbreaking feature called “Shelf Creation,” revolutionizing their inventory management. This innovative solution offers a wide array of shelves and shelving units designed to maximize efficiency and facilitate effortless identification of product placement within any storage facility or warehouse.
  This not only helped Supertails to amplify available space economically but also ensured a clutter-free arrangement of products, enhancing accessibility and picking efficiency.
• Better Operational Efficiency at the Batch Level – By leveraging Unicommerce’s advanced batching feature, Supertails was empowered to seamlessly trace its inventory at the batch level. This feature provided Supertails with the ability to track different aspects of inventory, such as cost, expiry, manufacturing details, and vendor information.

  Moreover, the batching feature enabled the marketplace to identify inventory that was nearing its expiration date. This enabled Supertails to effectively sell off products by implementing the First-Expiry-First-Out (FEFO) method, thereby reducing the occurrence of expiration and wastage.

• Enhanced Picking by Handheld on Batching – To address the substandard picking process at Supertails, Unicommerce helped the company implement an enhanced picking system using handheld devices. The handheld devices are equipped with advanced barcode scanning capabilities, enabling efficient and accurate identification of products.

  Each handheld device is connected to a centralized order tracking system, which provides real-time updates on order status and inventory levels. Supertails leveraged handheld on batch lot inventory, which enabled workers to scan and pick items in batches/lots, reducing the time and effort required for each order. As a result, the brand can process a larger number of orders within the same timeframe, thereby boosting productivity.

• Advanced Reporting with Automated Report Generation – Unicommerce provided Supertails with a powerful reporting feature, “automated report generation.” Through the integration of APIs, Supertails can now easily export reports with specific details, such as batch expiry information. This means that the brand can now automatically download data at the batch expiry level, allowing for granular analysis of its inventory.

  Undoubtedly, the versatility and flexibility of Unicommerce’s APIs empower Supertails to streamline its reporting workflows and enhance efficiency. Instead of spending hours manually downloading data, Supertails can now rely on the automated system to provide them with the necessary reports in a timely manner.

• Dropship Facilities for Improved Operational Efficiency – The solution provided by Unicommerce, called Dropship Facilities, significantly improved operational efficiency by enhancing the coordination and information sharing between Supertails and multiple vendors.

  By implementing this solution, Supertails gained comprehensive visibility into vendor-specific order information within their account. This means that they can now easily access and monitor orders placed with each vendor, allowing for efficient tracking and management of the entire order fulfillment process.

The implementation of Unicommerce has had a profound impact on Supertails’ business operations, driving significant improvements in efficiency and performance. Notably, the implementation of features such as handheld picking and putaway at the batching level has played a pivotal role in driving these improvements.

With a remarkable order fulfillment rate of 99.99%+, Supertails has achieved exceptional customer satisfaction by consistently delivering orders accurately and on time. In just eight months, Supertails experienced a remarkable 96% order growth, a testament to the effectiveness of Unicommerce’s solutions in scaling their business.

The marketplace has successfully maintained an average O2S (order-to-ship) time of 14 hours, reflecting its ability to efficiently process and fulfill orders, which also resulted in a significant 18% drop in returns.

The marketplace has successfully maintained an average O2S (order-to-ship) time of 14 hours, reflecting its ability to efficiently process and fulfill orders, which also resulted in a significant 18% drop in returns.

With a live inventory count exceeding 2.4 lakhs and a live catalog count of over 17K+ products, Supertails has benefitted from enhanced traceability at the batch level. This comprehensive visibility into their inventory allows for better inventory management, accurate stock tracking, and efficient order fulfillment.

• Seamless Item Traceability at SKU Level – With the help of Unicommerce’s advanced item traceability, Attitudist was empowered to seamlessly trace its inventory at the SKU level. This feature provided Attitudist with the ability to track different aspects of inventory, such as cost, expiry, manufacturing details, and vendor information. Attitudist gained complete visibility into the lifecycle of their products, allowing for efficient inventory management and informed decision-making.
• Robust Inventory and Order Management – Unicommerce revolutionized Attitudist’s warehouse operations by providing them with a centralized inventory management system, enhancing efficiency across the board. The brand now has the ability to see the current stock levels of its products in real-time. This has allowed them to better manage their inventory and avoid situations like stock outs or overstocking.

  Additionally, Unicommerce’s order management solution simplified the complexities associated with handling orders across their D2C website and Amazon. The brand effortlessly received and processed orders, automated fulfillment workflows, and eradicated errors in the process.

• Space Optimization Made Easy with Shelf Management – Space optimization is a crucial aspect of warehouse management, and Unicommerce addressed this challenge for Attitudist through its shelf management feature. From adding or removing shelves to rearranging the entire area, Unicommerce worked closely with Attitudist to customize the layout and configuration of shelves to meet specific requirements. By optimizing shelf space and implementing efficient storage practices, the brand significantly improves its warehouse operations.

• Automated Returns Management – Attitudist faced challenges in managing returns, but Unicommerce simplified this process for them. The platform’s robust return management system has enabled the company to handle customer-initiated returns (CIR) and return-to-origin (RTO) processes seamlessly, resulting in enhanced customer satisfaction and operational efficiency.

By onboarding Unicommerce, Attitudist has effectively tackled its warehouse and inventory management challenges. This collaboration has brought about remarkable improvements and growth for the company. The brand has achieved an impressive order fulfillment rate of 99.99%+ and witnessed a staggering 121% growth in sales orders.

Furthermore, Attitudist’s gross merchandise value (GMV) has experienced an astounding growth of 576%. These remarkable results can be attributed to Unicommerce’s efficient warehouse management system (WMS), which incorporates features like SKU-level batching, shelf management, and more.

The brand has also witnessed an exponential growth of 1662% in its SKU count, highlighting the company’s expanding product range and customer demand. Currently, the brand maintains a live inventory count of 60K+, showcasing its ability to efficiently manage a large volume of products.