• Robust Integrations: – Yoga Bar wanted to amplify their presence on small marketplaces. They were able to achieve this by using our robust e-commerce API Integrations. Not only were they able to capture the precise order details but also adjusted their inventory in real time. As a result, they experienced remarkable sales order growth rates in recent months with the utmost efficiency. This, as a practice, has successfully solidified their position in the competitive market.
• Short Closing at Gate Pass: – Yoga Bar was facing a regular discrepancy due to the damage of the inventory from the parent warehouse to the child warehouse. According to the documentation, there were no means of keeping the record for these incidents which led to mentioning it as pending.
  The damaged inventory was only recorded under the accepted number of the products which hiked the amount of discrepancies in the inventory and became a regular problem. Therefore, the reconciliation in records was provided. This was done by providing an option to mark that inventory under ‘lost in transit’. It reduced these regular instances, as it was reviewed monthly, keeping track and decreasing the records of regular inventory damages.

• Expiry Management Through Tolerance: – The most crucial part of FMCG brands like Yoga Bar is countered by setting a tolerance level. For instance, if the shelf life is set to 120 days, then the tolerance would be set to 100 days so that it would not be processed further for sale. Additionally, this was done at the SKU levels.
  Secondly, customization to the reports was provided by adding a column to the shelf life reports that mentioned the manufacturing details which helped with better inventory management by the shelf lives of the products.
• Customization in the Documentation: – Unicommerce provided several customizations in the documents according to Yoga Bar’ needs:

  – To enhance operational efficiency, Yoga Bar wanted to assist their pickers by image-assisted sorting in the item master aiding them both in multi-picking and precise product selection.

  – Other than that, for their gate passes, they wanted to specify the EAN number to mention the SKUs for smoother operational flow.

  – Additionally, for the practice of cycle count which is done on the item level, Yoga Bar wanted to practice that on the SKU level. This customization was done for them which helped in making the cycle counts more efficient and reduced the probability of human error.

• With the powered solutions altered particularly for the brand, Yoga Bar has been able to improve its inventory reconciliation process which was needed because of the spillage. Even with the catalog growth of 160% , Yoga Bar can maintain a smooth workflow along with effective optimization of the inventory.
• Yoga Bar has achieved an excellent order fulfillment rate of 99.99%+ which indicates the regular meeting of the customer’s expectations which also made it possible to deal in four additional sales channels than before. They were previously dealing with Ajio, Amazon, Flipkart, Myntra, Nykaa, Nykaa Fashion, and Shopify. Later they expanded their sales to CRED, Custom, and JIO mart.
• This not only stops here, but they have achieved an exceptional 16X growth in sales order rate. Overall, the positive impact of the partnership between Yoga Bar and Unicommerce is the perfect example of scaling the business with the help of the right solutions catered in the right way. With this, Yoga Bar has positioned itself as a leading brand in the industry, gaining the trust and loyalty of customers.

Impact Highlights

• 99.99%+ Order Fulfillment Rate
• 16X Growth in Sale Orders in 19 Months
• 160% Growth in Catalog Size
• 1.9 Lakh+ Live Inventory Count
• Expansion in Sales Channels from 7 to 11

• Enhanced Traceability at Item-level – Unicommerce provided seamless traceability at the item level, allowing Upscalio to track every item throughout its journey in the warehouse. This helped the brand to identify and manage inventory more efficiently, reducing waste and spoilage. 
  Moreover, implementing expiry management, such as the first-in, first-out (FIFO) method, enabled Upscalio to identify soon-to-expire inventory and take proactive measures to liquidate it.

• Optimized Order Routing and Allocation to Facilities – Before partnering with Unicommerce, the brand struggled with order routing and allocation. To resolve this issue, Unicommerce implemented dynamic real-time mapping in their warehouses, allowing orders to be fulfilled from warehouses with available inventory. Upscalio also leveraged Unicommerce’s platform (Uniware) to create dropship panels and establish 128 allocation rules based on various parameters, including channels, facilities, and SKU codes. This flexibility enabled the brand to prioritize order allocation to vendor panels, ensuring that critical orders are fulfilled quickly and efficiently.

• Streamlined Returns Processes – The brand has revolutionized its returns processes by utilizing Unicommerce’s e-commerce returns management feature. With the ability to track reverse pickups, returns, and cancellations in real time, the brand has greatly streamlined its operations, reducing the time and effort required to manage customer refunds. 

  This has increased efficiency and improved customer satisfaction and loyalty, ultimately enhancing Upscalio’s reputation and driving its growth.

• Access to In-depth Reports and Analytics – Unicommerce’s advanced reporting and analytics capabilities helped Upscalio improve its inventory and order management. They now have a customized automated inventory report that updates every 12 hours, providing a detailed inventory snapshot of opening and closing stock for the day’s first and second half.

  To improve their returns management, a custom report called ‘Upscalio All Returns – Item Wise’ was created, which included courier and customer return reports sorted by item barcode. This report provided fields such as return invoice date, product SKU code, product name, and more, enabling Upscalio to gain deeper insights into their returns management.

• Need for Customized Report and Analytics – Upscalio’s complex operations demanded customized reports and analytics, particularly in managing returns data to ensure customer satisfaction and minimize losses. Having a comprehensive understanding of their returns data was critical for Upscalio to achieve a better order fulfillment rate.

Upscalio’s journey began with a single small brand, trying every option available to centralize its multi-warehouse operations. But after rigorous research and trial, they found their perfect match – Unicommerce. 

Since then, Unicommerce’s cutting-edge technology has allowed Upscalio to increase its catalog size by an impressive 654% while also achieving a perfect 99%+ order fulfillment rate. The brand has also expanded its sales channels from 7 to 14, including the addition of its own website. The company is now processing over 2,000 orders per day across its portfolio of 11 brands covering segments like homeware and kitchen appliances, automotive accessories, footwear, and ergonomic furniture.

Furthermore, the company has increased its facilities from 4 to 6, which has greatly improved the management of inter-facility stock transfers. The implementation of Unicommerce has also resulted in improved operational metrics, with an O2S (order-to-ship) time of 27.4 hours on average over a 3-month period, which is an impressive feat. 

With enhanced traceability at the item level, seamless ERP integration, optimized order routing and allocation, streamlined returns processes, and access to in-depth reports and analytics, Upscalio’s multi-warehouse operations have reached new heights of efficiency and profitability. 

Please tell us what made you choose Unicommerce as your Order & Inventory Management Solutions Provider?

At the end of the 2019 fiscal year, we were getting a very good traction in the market and needed to rethink our entire supply chain strategy to enhance our services, deliver superior brand experience, increase profits and be on top of our game, and thus we were on the lookout for a platform that could help us achieve all this and that is when we discovered Unicommerce which is known to simplify e-commerce selling for its clients and has a brilliant reputation in the e-commerce industry.

Which Unicommerce solutions have you been using and what impact has it brought to your business? Please feel free to highlight any numbers, growth in sales, increase in dispatches, etc.

Ever since we started using Unicommerce we have seen exponential growth in sales. Our order volume has gone from 50-100 to a massive 500 orders per day in just the last 4 months, which makes us really happy and currently, we are using the Warehouse Management System of Unicommerce but we eventually plan to expand and integrate to our ERP solutions as well.

Could you please tell us about the experience you have had with Unicommerce so far?

Right from the demo call to now using the platform as our technology solutions provider from the last 6 months, the experience has truly been rich for us. We have been supported by the team from all aspects and they have provided us with a hassle-free management system to deal with our e-commerce operations. With their completely automated and supremely fast solution, we have managed to shift focus from having to deal with day to day issues to working on business growth strategies.

What would you like to say to the Unicommerce team about your journey so far and expectations for the future?

I would definitely like to appreciate the entire team of Unicommerce for helping us make the transition from our previous software to theirs. In these 4 months, we have achieved so much more than what we had eventually planned for and that has happened due to the continued support from Unicommerce and how they are always just one call away to listen to all our problems and give timely and effective solutions to those.

We look forward to continuing with their services and utilize more of their features into our business in the near future and would surely recommend it to all the other eCommerce businesses and sellers out there.