• Efficient Order Labeling for Time-Sensitive Deliveries: – In response to OZiva’s need for a more streamlined order labeling system for Same Day Delivery (SDD) and Next Day Delivery (NDD), Unicommerce introduced a tailored solution. A custom field in the order processing system was implemented to clearly identify SDD and NDD orders from the point of creation. This implementation significantly expedited the order fulfillment process, ensuring that time-sensitive deliveries receive the attention they deserve.
• Adaptive Traceability Solutions Across Warehousing Network: – Unicommerce implemented a range of traceability solutions tailored to OZiva’s diverse product inventory. This adaptive approach is evident in the unique needs of different categories within OZiva’s six facilities. Four facilities prioritize item-level traceability, ensuring tracking of individual products, especially vital for items requiring detailed monitoring.
  Moreover, one facility focuses on SKU-level traceability with batching considerations, providing a comprehensive oversight of products at the SKU level. During the inwarding of inventory and GRN stages, the batch attribute captures expiry details, emphasizing precision in monitoring and aligning with OZiva’s quality control standards.
  Also, one facility is marked at “none traceability,” where no specific traceability requirements are mandated. This flexible strategy ensures efficiency and compliance, reflecting Unicommerce’s commitment to meeting the diverse needs of OZiva’s warehousing network.
• Efficient Shelf Organization for Seamless Warehouse Operations: – To address the complexities of organizing and optimizing OZiva’s extensive SKU inventory, Unicommerce introduced the shelf management feature. The system accommodates the diverse range of OZiva’s products, ensuring that each item is readily accessible and strategically positioned for operational efficiency.
  This comprehensive shelf management solution not only considers the physical placement of products but also integrates with the order allocation system, contributing to a seamless and timely fulfillment experience.
• Optimized Order Allocation Through Customized Script: – Unicommerce enhanced order allocation for OZiva through the creation of the “OZiva Facility Allocation Script.” This script optimizes order routing by considering proximity and real-time inventory availability.
  Ultimately, this approach centers around ensuring customer satisfaction. By optimizing order allocation, Unicommerce’s customized script contributes to a seamless and timely fulfillment experience, aligning with OZiva’s commitment to delivering quality service to its customers.

• OZiva now boasts an exceptional 99.99%+ order fulfillment rate, ensuring that customer expectations are not only met but consistently surpassed, fostering a reputation for reliable and timely service.
• The strategic partnership with Unicommerce has fueled a substantial surge in sales orders, reflecting a growth of over 137% in just 3 years.
• OZiva’s presence has expanded from managing sales on six channels to a diversified portfolio of twelve sales platforms. This broadened reach allowed OZiva to connect with new customer segments and explore emerging markets.
• OZiva now manages a live inventory of over 1 million units, showcasing a robust system for tracking and managing product availability.
• The brand’s product catalog has witnessed an extraordinary growth of 519%, showcasing the brand’s commitment to offering an extensive range of clean and plant-based products to cater to diverse customer needs.

The synergy between OZiva and Unicommerce has not only addressed specific operational challenges but has propelled the brand to new heights of efficiency, growth, and customer satisfaction in the competitive nutraceutical market.

Impact Highlights

• 99.99%+ Order Fulfillment Rate
• 137%+ Sale Order Growth in 3 Years
• Expansion in Sales Channels from 6 to 12
• 1 Mn+ Live Inventory Count
• 19% Increase in Catalog Size

• Unified Platform for Effortless Order Management – Nua’s rapid expansion in the e-commerce sector brought along the dual demands of catering to both businesses (B2B) and end consumers (B2C). Therefore, Unicommerce introduced a unified order management platform where Nua could view, manage, and analyze both B2B and B2C orders in real time.
  This centralized system eliminated the need to juggle between different systems, ensuring a smoother operational flow. Our system enabled the brand to manage huge order volumes, especially for B2B deals. Simply put, no matter how large an order, Unicommerce ensured it was processed smoothly to facilitate on-time deliveries and maintain Nua’s strong reputation.
• Efficient SKU Management at Batch Level – Nua’s extensive product catalog, with 211 SKUs, benefited from Unicommerce’s advanced product bundling features. Whether it was creating comprehensive period kits or combining regular SKUs with added freebies, such as their “hygiene care combo,” Unicommerce made bundling a breeze.
  Moreover, Unicommerce addressed the critical issue of expiry management. The system automatically allocates items from SKU batches based on the “first in, first out” principle, reducing the risk of outdated products in the warehouse. Going beyond the basic FIFO, our system also empowers the warehouse team to select batches for processing based on their needs, ensuring flexibility and precision in inventory management.

• Strategic Order Allocation and Seamless Routing – Unicommerce’s approach to strategic order allocation and routing was instrumental in addressing Nua’s complex operational needs. Our system designed these custom allocation rules to ensure that orders were intelligently directed to the nearest facility.
  The system developed 30+ tailored allocation rules, taking into account various factors such as geographic proximity, product type, and more. For instance, when a customer places an order, the system intelligently assesses the destination, the available inventory across facilities, and the product-specific requirements. If a customer ordered acne heat patches, the custom allocation rule would ensure that the order was seamlessly routed to the Hyderabad facility.
  By ensuring that products reached their destinations efficiently and swiftly, Nua not only reduced delivery times but also minimized shipping costs, ultimately contributing to an enhanced customer experience.
• Robust Customized Reporting – Recognizing the role of reporting, Unicommerce provided customized reporting capabilities to the brand, including the integration of Tally reports that facilitated seamless data import into Nua’s ERP system. These reports were thoughtfully configured to showcase specific elements that were important for Nua’s decision-making process.
  Moreover, Unicommerce incorporated real-time courier status updates within the reports, enabling the brand to effectively track lost shipments and promptly address any associated issues. This comprehensive approach to reporting empowered Nua with actionable data, enhancing their ability to make informed decisions.
• Precision-Driven Invoice Template – When customers chose a variety of menstrual pad types, such as heavy, light, or medium flow, all within a single package, it appeared as a single pack to the customers. However, from the brand’s perspective, these were distinct SKUs (Stock Keeping Units) combined within a single order. Generating an invoice for such mixed SKUs was challenging. To resolve this, Unicommerce implemented a customized invoice template solution.
  This specialized invoice template not only listed the products sold but also provided a detailed breakdown of internal packaging materials – CFC (internal packaging material). It also showcased the types of packaging materials used and their respective quantities. This customization enabled Nua’s team to quickly identify and use the appropriate materials during the packing process.
• Seamless Custom Integration with Magento – Unicommerce recognized that Nua’s unique order processing required a specialized solution for integration with their Magento e-commerce platform. Instead of a generic integration, Unicommerce crafted a custom e-commerce integration tailored to Nua’s specific needs.
  The key differentiator in this custom Magento integration was the data flow process. Rather than a typical synchronization where data is periodically exchanged between systems, Nua’s operations required a real-time and seamless flow of data. This customized integration allowed Nua to push orders to Unicommerce through APIs in real-time, ensuring that there was no delay in order processing.
• Custom Field Incorporation for Enhanced Flexibility – To provide Nua with enhanced flexibility, Unicommerce incorporated custom fields into the system. These custom fields served various purposes, adding versatility to Nua’s order processing:
  1. Subscriber Customer Plan Details: For Nua’s subscriber customers who were part of specific plans, Unicommerce created custom fields to capture plan details. This allowed Nua to manage subscriber orders precisely, ensuring that each subscriber received their intended products and services as part of their plan.
  2. Custom Field for Special Requests:Unicommerce added a custom field at the order level to facilitate special requests from customers. This feature enabled customers to communicate specific instructions or requests related to their orders, enhancing their overall experience and allowing Nua to provide personalized service.

Nua witnessed a remarkable transformation in its operations and business outcomes through its collaboration with Unicommerce.

• Unicommerce helped Nua achieve a staggering 99.99%+ order fulfillment rate, ensuring customers received their products promptly and as expected.
• In just 21 months, the brand experienced a remarkable 120%+ growth in order volumes, and our robust system seamlessly managed this growth.
• Unicommerce’s solutions allowed Nua to efficiently manage an extensive product catalog, which expanded by an impressive 330%, growing from 48 to 211 SKUs.
• The ability to monitor and manage a live inventory of more than 2.6 million items significantly contributed to enhanced operational efficiency for the brand.
• Nua expanded its sales channels from 4 to 5, now encompassing platforms like Flipkart, Meesho, Pharmeasy, JioMart, and its own D2C website.
• The introduction of 3 new warehouses, from 1 to 4, strategically improved the brand’s logistics capabilities, while the average order-to-ship time was reduced to 24 hours, ensuring swift order processing and timely deliveries.
• This reduction in dispatch time also led to a substantial decrease in the Service Level Agreement (SLA) from 8.92% to an impressive 4.28%, further enhancing the brand’s commitment to customer satisfaction.

Nua’s partnership with Unicommerce has not only enabled them to overcome significant operational challenges but has also positioned them for continued growth in the menstrual care industry.

• Customized API Solution – With a large customer base and multiple brands to manage, the company faced the challenge of managing inventory and fulfilling orders on time. To overcome this challenge, Unicommerce offered a customized API solution integrated with Odoo, a US-based ERP software.
  The customized e-commerce integration allowed Odoo to consume Unicommerce’s API, pulling inventory data on a daily basis. Whenever the inventory levels fell below a certain threshold, Odoo would automatically generate a purchase order, which is then processed by WOW Skin Science.
  Once approved, the goods were received through GRN and added to the stock, ensuring inventory levels were always optimal, avoiding stockouts and overstocking. This created a positive impact on the customer experience by guaranteeing products are always available and orders can be fulfilled promptly.
• Virtual Warehouse for Resolving Unfulfillable Orders – WOW Skin Science faced a dilemma – they wanted to accept all orders that came their way but struggled to fulfill them when inventory was unavailable. The brand knew that declining orders would hurt customer satisfaction and sales. They needed a solution, and that’s when they turned to Unicommerce and created a virtual warehouse for unfulfillable orders.

  This buffer zone enabled WOW Skin Science to efficiently manage the influx of orders, even when inventory was unavailable. With the help of Uniware, the brand implemented a new script that ran every four hours and automatically sent unfulfillable orders to facilities with the available inventory. This ensured that orders were always rerouted to the best possible location for timely fulfillment.

• Eliminating GST Overpayments on BOGO Products – GST overpayments can be a major financial burden for any company, and WOW Skin Science was no exception. Their BOGO scheme led to an unexpected challenge when they charged GST on the MRP of both products, even though one had zero value. This issue had a significant impact on the company’s profit margins, and it became essential to find a solution.

  Unicommerce rose to the challenge and created a customized invoice that charged GST on only one of the products – the one with an MRP – while excluding the one with zero MRP. This helped to eliminate overpayments but also reduced the tax burden on the company.

• Combating Fraudulent Returns – Unicommerce came up with a creative solution to tackle the challenge of fraudulent returns causing financial losses to WOW Skin Science. By enabling the brand to generate invoices that divided the total amount of the BOGO scheme by the number of products, Unicommerce ensured that wardrobing would not go unnoticed.

  In simpler terms, if the BOGO offer was for two products priced at Rs. 2,000 each, the total invoice amount would be Rs. 2,000 (BOGO). Divining Rs. 2,000 by two would result in Rs. 1,000 to be paid for each product. However, the invoice was created with zero value for the second product, which would act as a deterrent to wardrobing.

  By requiring customers to pay for both products, even if they receive the free product first, the company can still generate revenue and minimize losses in the event of partial cancellation or return. This approach not only helped WOW Skin Science in covering the cost of the free product but also ensured that the company didn’t end up losing money on shipping and handling expenses.

After joining forces with Unicommerce, WOW Skin Science has soared to new heights of success, achieving an order fulfillment rate that would make even the most ambitious entrepreneur swoon. Their sales channels have expanded tenfold, thanks to the robust inventory management system provided by Unicommerce.

With over 8 lakh products in live inventory, WOW Skin Science has achieved an awe-inspiring order growth rate of 112% in just seven months. However, the real magic lies in Unicommerce’s simple yet powerful tech infrastructure.

With it, WOW Skin Science increased its catalog size by 141% and handled a live catalog count of 2K+ products. This has led to remarkable improvements in operational metrics, with an average order-to-ship time of just 26.8 hours over the 7-month period.

Unicommerce has provided WOW Skin Science with solutions like customized API, a virtual warehouse for unfulfillable orders, and even eliminated GST overpayments. With such incredible support, the company has been able to combat fraudulent returns and streamline its operations, leading to unprecedented growth and an ever-expanding customer base.